FLE by APSSA France

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1. Definition

2. Scope and purpose

3. Training offer

4. Pre-contractual information

5. Purchase of training courses

6. Course characteristics and progress 

7. Prices and terms of payment

8. Right of withdrawal

9. Force majeure

10. Handling of complaints 

11. Guarantee and insurance 

12. Protection of personal data 

13. Applicable law - Languages

14. Settlement of disputes - Jurisdiction


1. Definition


GCS: General Terms and Conditions of Sale

Customer : Person who has purchased training from Apssa France

Contract: Legal agreement between parties, written mutual commitment between two or more people.

CPF: Personal Training Account


2. Scope and purpose


The following General Terms and Conditions of Sale (GTCS) apply without restriction or reservation to all purchases of training courses made by a Customer from Apssa France. Any other conditions, including those issued by the Customer, will not be taken into account.

The purchase of a training course is governed by these GTC, as well as by the contract concluded between Apssa France and the Customer, which specify and/or supplement the GTC. In the event of any contradiction between the provisions of the GTC and those of the contract, the latter shall take precedence.

Please note that the GTC may be amended, and the version applicable to the purchase of a training course will be that in force on our website at the date of purchase.

If any provision of these GTC is declared invalid or unenforceable, the other provisions will remain in force.


3. Training offer


3.1. The training courses offered by Apssa France are designed to promote the development of skills in accordance with the provisions of the French Labour Code concerning professional training.

3.2. All our training courses are carefully described and detailed on our website.

The detailed programme for each course is available online. It can also be obtained on request from our sales team. You can contact them by telephone on 01 85 40 00 59 or by e-mail at contact@apssafrance.com.

3.3. In the interests of continuous improvement, our training programmes and content are subject to change. Consequently, Apssa France cannot be held responsible for slight differences between the presentation of a training course on our website and its updated programme, nor can it call into question the validity of the purchase of a training course.


4. Pre-contractual information


4.1. Before purchasing a training course, the Customer declares that he/she has read these General Terms and Conditions of Sale (GTCS) and accepts them in full.

4.2. The Customer also acknowledges having received from Apssa France, prior to the purchase of any training and the signing of any contract, all the information necessary to make an informed decision in a clear and comprehensible manner. This includes, where applicable, the information required by Articles L.6353-4 and L.6353-8 of the French Labour Code, as well as Articles L.111-1 and L.221-5 of the French Consumer Code.


5. Purchase of training courses


5.1. The Customer may purchase a Training Course by contacting the Apssa France sales team by telephone on 01 85 40 00 59 or by e-mail at contact@apssafrance.com, or directly on the Website: The best in online training - APSSA France

5.2. The Customer is solely responsible for the choice of training courses that he/she purchases, regardless of the means used, and acknowledges that he/she has the necessary capacity to make this purchase.

The Customer is hereby informed of the characteristics, as well as any limitations, of distance learning in the form of "e-learning". It is the Customer's responsibility to ensure that the technical equipment used to follow the Training allows full access to the services offered by Apssa France.

5.3. From the date of conclusion of the contract, the Customer is committed to Apssa France, subject to the provisions of Article 8 of these GTC.

5.4. Apssa France reserves the right to refuse any order from a Customer with whom there is a dispute concerning the purchase and/or payment of a previous order.


6. Course characteristics and progress 


6.1. All our training courses are delivered entirely by distance learning, in the form of e-learning, via our online platform

6.2. At Apssa France, we endeavour to guarantee the smooth operation and continuous availability of our services on the online platform, within the limits of our technical resources.

6.3 However, access to the online platform may be temporarily interrupted due to technical developments, maintenance work, updates and/or emergencies. We wish to make it clear that such interruptions, whatever the cause or duration, shall not incur the liability of Apssa France, shall have no effect on the validity of the purchase of the training course, and shall not entitle our Customers to any compensation.

6.4 When the Customer purchases one of our training courses, it will have the opportunity to select the start date that suits it best.

6.5 Apssa France will provide personal access codes to the online platform to each Customer. We stress that these codes are strictly personal, and we ask our Customers to undertake to keep them confidential by not communicating them to third parties. to commit to preserving their confidentiality by refraining from sharing them with third parties. If the Customer purchases the training for a trainee other than himself, it is his responsibility to ensure that the trainee also respects this confidentiality undertaking. that the trainee also abides by this confidentiality commitment."

6.7 The online platform includes video and/or audio lessons, one or more teaching aids, as well as lessons and assessment exercises (quizzes, MCQs, practical exercises, etc.).

6.8 The Trainee also benefits, throughout the course and depending on the price package chosen, from technical and pedagogical assistance (by e-mail, telephone or chat), as well as individual and personalizedpersonalised meetings with a professional mentor.

6.9 The Trainee is required to take one or more knowledge assessment tests during and/or at the end of the course.

6.10 The Customer undertakes to use the online platform and the services offered by Apssa France in compliance with the contract and the laws and regulations in force. The Customer is responsible for the Trainee's compliance with this undertaking if the Trainee is not the Customer.

6.11 Apssa France reserves the right to suspend the Customer's and/or Trainee's access to all or part of the services in the event of non-compliance with any of the obligations stipulated in the contract.


7.Rates and terms of payment


7.1 Prices and Payment

Training courses are offered by Apssa France at the current prices indicated on its website. Prices are expressed in euros and are net of tax, as Apssa France is exempt from value added tax in accordance with Article 261, 4. 4° of the French General Tax Code. The rates applied may depend on the technical, teaching and supervisory resources made available by Apssa France.

The terms of payment and the price of the training purchased by the Customer are clearly specified in the contract. These terms and conditions may vary depending on the quality of the Customer, while complying with the legal provisions in force.

7.2. Financial responsibility

If the Customer wishes to have all or part of the training cost to be covered by a funding organization of the training paid for by a funding organisation, it is the Customer's responsibility to submit afunding request to this organizationorganisation and to ensure that its request is accepted. The Customer must then provide send Apssa France with a copy of the funding agreement issued by the funding organization. to cover the costs issued by the funding organizationorganisation. Please note that these updates come into force immediately and apply to all transactions and training contracts entered into after this date.

Please note that these updates come into force immediately and apply to all transactions and training contracts entered into after this date.


8. Right of withdrawal


8.1 In the case of registration and financing via the Personal Training Account, when the Customer confirms his/her registration request, he/she has a withdrawal period of 14 working days. During this period, they may exercise their right of withdrawal by using the function provided on the My Training Account Platform.

Once this 14-day withdrawal period has elapsed, After this 14-day withdrawal period has passed , they will be considered registered he/she will be deemed to have registered and his/her placetheir spot t will be reserved. Consequently, they will be obliged to take part in to participated in the training course.

8.3 In the case of registration
by other means through another means: It is important to note that the Customer waives his/her right of withdrawal, from the start of the course. Consequently, if he accepts the order with a training start date of less than 14 working days from that date, the right of withdrawal will no longer apply be applicable. 

9. Force majeure


9.1 Apssa France and the Customer shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described in the Contract, arises from a case of force majeure.

9.2 A case of force majeure is any event beyond the control of the debtor of the obligation, which could not reasonably have been foreseen when the Contract was concluded and the effects of which cannot be avoided by appropriate measures.

9.3 By express agreement, the following also constitute a case of force majeure

  1. Inaccessibility to the online platform due to an event, in particular a technical or technological event, beyond the control of Apssa France, or in the event of an emergency;
  2. An accident, illness or hospitalisation hospitalization of the Trainee in the days leading up to or on the dates of the training course 
  3. The death of the Trainee or of one of his/her ascendants or first-degree descendants in the days preceding or on the dates on which the training course is held.

9.3 In the event of a temporary impediment, performance of the obligation shall be suspended, and Apssa France and/or the Customer undertake to make every effort to resume said performance as soon as possible.

9.4 If the impediment is definitive, the parties shall be released from their respective obligations, and only the services actually provided by Apssa France shall remain payable by the Customer,


10. Handling of complaints 


10.1 Any complaint relating to the provision of training must be sent in writing, either by e-mail to contact@apssafrance.com, or by post to the following address:

Apssa France

12 bis rue du Docteur Roux

94600 Choisy-le-roi - France

10.2 Apssa France endeavours to acknowledge receipt of any complaint and undertakes to follow it up as soon as possible, carrying out a thorough investigation of the points raised. The Customer will receive a written response either electronically or by post, depending on the initial method mode of complaint.

10.3 In the event of disagreement persisting after the response provided by Apssa France, the parties shall endeavour to settle the dispute amicably through good faith negotiations. If no amicable solution is found, the parties may resort to the legal procedures provided for by the law in force.


11. Guarantee and insurance 


In order to guarantee its civil liability, Apssa France has taken out insurance with the organisation whose details are given below. The geographical scope of this insurance is : 

Company name: CARDIF IARD 

Address: 1 boulevard Haussmann - 75009 PARIS

Telephone number :


12. Protection of personal data 


The personal data protection policy has been drawn up to detail how Apssa France processes personal data in compliance with the laws and regulations in force concerning data protection.

We undertake to collect, use and process the personal data of our Customers and Trainees in a transparent, confidential and secure manner. The information that we collect is only that which is necessary for the provision of training and the management of relations with our Customers.

Personal data is kept for as long as is necessary to provide the training services and in accordance with legal requirements. We only share personal data with third parties involved in the provision of training-related services, and only to the extent necessary for these services.

Customers and Trainees have the right to access, correct, update or delete their personal data. We put in place the technical and organisational means necessary to guarantee the security and integrity of personal data.

The Personal Data Protection Policy is made available to Customers and Trainees in order to inform them of their rights and of Apssa France's commitment to protecting their personal data. It is accessible on our website and can be consulted at any time.

For any questions or requests concerning the protection of personal data, our Customers and Trainees may contact us by e-mail at contact@apssafrance.com or by post at the above address.

By using our services and participating in our training courses, our Customers and Trainees accept the terms of our Personal Data Protection Policy and consent to the processing of their personal data in accordance with it. We reserve the right to update this policy from time to time periodically and will inform our Customers and Trainees of any significant changes.


13. Applicable law - Languages


These GTC and the transactions arising from them are governed by French law.

These GTC are drawn up in French. In the event of translation into another language, the French text shall be the sole authentic text in the event of a dispute. In the event of any discrepancy or inconsistency between the French version and the translated version, the French version shall prevail.


14. Settlement of disputes - Jurisdiction


14.1 In the event of a dispute with Apssa France, the Consumer Customer may have recourse free of charge to a consumer mediator with a view to amicably resolving the dispute.

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation system. The mediation body selected is: CNPM - MÉDIATION DE LA CONSOMMATION. 

In the event of a dispute, you may submit your claim on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION https://cnpm-mediation-consommation.eu CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond - France.

14.2. Any dispute to which the Contract may give rise, concerning in particular its validity, interpretation, performance, termination, consequences and after-effects, which cannot be resolved amicably through the appointed Consumer Mediator, will be submitted to the competent courts in accordance with the conditions specified in the Contract.